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Investor Charter

Investor Charter

Per SEBI Circular SEBI/HO/OIAE/IGRD/CIR/P/2021/583 dated June 11, 2021 | Mandatory for all SEBI-registered intermediaries
Don's Share Market | 13895 | http://localhost/donsharemarket | Effective: August 2026
This Investor Charter sets out the vision, mission, rights of investors, service standards, and grievance redressal framework of Don's Share Market (13895) — an AMFI-registered Mutual Fund Distributor. This charter is published in compliance with SEBI Circular dated June 11, 2021, which mandates all SEBI-registered intermediaries to publish an Investor Charter on their website.
📋   SEBI & AMFI OFFICIAL DOCUMENTS — MUST READ

Access Official Investor Charter & Regulatory Documents

These are the official documents published by SEBI and AMFI that govern investor rights and MFD obligations. Every investor should read these before investing.
SEBI — Primary Regulator
SEBI Investor Charter for Investment Advisers & Distributors
sebi.gov.in → Investor Charter Circular ↗
SEBI Circular SEBI/HO/OIAE/IGRD/CIR/P/2021/583 dated June 11, 2021 — the governing circular for this charter
SEBI — Investor Education
SEBI Investor Charter — Complete PDF Document
investor.sebi.gov.in → Investor Charter ↗
SEBI's official investor education portal — Investor Charter, rights, dos & don'ts, and complaint mechanism
AMFI — Industry Body
AMFI Investor Charter for Mutual Fund Distributors
amfiindia.com → Investor Charter ↗
AMFI's official Investor Charter specifically for Mutual Fund investors and distributors — mandatory compliance
AMFI — Master Circular
AMFI Master Circular January 2026
amfiindia.com → AMFI Circulars ↗
Comprehensive AMFI guidelines for MFDs covering all compliance, conduct, and investor protection requirements
SEBI SCORES — Grievance Portal
SEBI Centralised Complaint System
scores.sebi.gov.in ↗
Lodge and track complaints against SEBI-registered entities including MFDs — real-time status tracking
SMART ODR — Dispute Resolution
SEBI Online Dispute Resolution Platform
smartodr.in ↗
SEBI-mandated online conciliation and arbitration for investor disputes with market intermediaries
All links above are official government portals. Don's Share Market is not responsible for content on external websites.

Part A — Vision, Mission & Core Values

🎯

Our Vision

To be the most trusted financial partner for every Indian family — guiding them towards financial freedom through honest advice, investor education, and personalised wealth management.

🚀

Our Mission

To simplify the investing journey for every investor through transparent practices, continuous education, and technology-enabled financial planning services — putting investor interest above all else.

💎

Core Values

TrustTransparencyEducationIntegrityClient-First

Part B — Services Provided to Investors

📊

Mutual Fund Distribution

Purchase, Redemption, Switch, SIP, SWP
🪪

KYC & Onboarding

eKYC, KYC modification, account opening
📋

Account Statements

CAS on demand, transaction confirmations
🎓

Investor Education

Webinars, articles, calculators, newsletters
🔍

Risk Profiling

Structured assessment before every recommendation
📞

Grievance Redressal

GRO contact, escalation support

Part C — Rights of Investors

①

Right to Scheme Documents

Receive SID, SAI, and KIM of any recommended scheme before investing — free of charge

②

Right to Account Statement

Receive Consolidated Account Statement (CAS) on request within 5 working days

③

Right to Timely Proceeds

Receive redemption proceeds within T+3 days and dividend within 30 days of record date

④

Right to KYC Update

Update KYC details (address, bank, nominee) at any time — processed within 30 days

⑤

Right to Nomination

Register, change, or cancel nomination for all folio holdings at any time

⑥

Right to Grievance Redressal

Receive complaint acknowledgement within 3 working days and resolution within 15 working days

⑦

Right to Escalate

Escalate unresolved complaints to AMFI IGRC, SEBI SCORES, and SMART ODR without restriction

⑧

Right to Commission Info

View trail commission paid to Don's Share Market on your investments in your monthly CAS statement

⑨

Right to Vote

Vote on fundamental attribute changes of any scheme you are invested in — SEBI mandated

⑩

Right to Direct Plan Info

Be informed about Direct Plans as an alternative — lower TER, no distributor commission

Part D — Our Commitments to Investors

  • ✅  Conduct investor risk profiling before every first recommendation and annual review thereafter
  • ✅  Recommend only products suitable to the investor's risk profile, goals, and investment horizon
  • ✅  Disclose all commissions and conflicts of interest proactively — never hide remuneration
  • ✅  Never recommend unnecessary switches to generate additional commission (no churning)
  • ✅  Provide SID, SAI, and KIM free of charge before any investment decision
  • ✅  Maintain complete records of all client interactions and recommendations for minimum 8 years
  • ✅  Provide clear and accurate information — never mislead investors about returns or risks
  • ✅  Acknowledge every complaint within 3 working days and resolve within 15 working days
  • ✅  Facilitate escalation to AMFI, SEBI SCORES, or SMART ODR without any obstruction

Part E — Dos & Don'ts for Investors

✅   DOs — Best Practices
  • Always complete KYC before investing
  • Read SID, SAI, KIM before every investment
  • Invest based on your risk profile and goals
  • Verify ARN of your distributor at amfiindia.com
  • Check CAS monthly for portfolio and commissions
  • Update nominee details for all folios
  • Keep your bank and contact details updated
  • Invest for the long term — avoid panic redemptions
❌   DON'Ts — Avoid These
  • Do not invest based on past returns alone
  • Do not share OTP, folio, or login with anyone
  • Do not invest in unregistered schemes or chit funds
  • Do not fall for guaranteed return promises
  • Do not sign blank forms or POA unnecessarily
  • Do not ignore scheme fundamental change notices
  • Do not make investments beyond your risk capacity
  • Do not delay KYC update after change in details

Part F — Service & Grievance Turnaround Times (TAT)

Service / ActivityDescriptionTAT
Complaint AcknowledgementEmail acknowledgement with reference number3 working days
Complaint Resolution (Level 1)Full written resolution from Don's Share Market GRO15 working days
Account Statement (CAS)On-demand CAS via CAMS / KFintech / MF CentralT+5 working days
Redemption ProceedsCredit to registered bank accountT+3 working days
Dividend / IDCW PaymentCredit to registered bank from AMC30 calendar days
KYC ModificationAddress, bank, nominee update processed by KRA30 calendar days
SIP Registration / CancellationEffective from next SIP date after 30-day notice30 calendar days
Transaction ConfirmationEmail / SMS confirmation from AMC / RTAT+1 working day

Part G — Grievance Escalation Matrix

1

Don's Share Market GRO

dilipwealthmagic@gmail.com
15 working days

2

Concerned AMC

AMC Investor Relations
15 working days

3

AMFI IGRC

igrc@amfiindia.com
1800-270-7000

4

SEBI SCORES

scores.sebi.gov.in
1800-266-7575

5

SMART ODR

smartodr.in
Conciliation / Arbitration

Part H — Our Complete Compliance Infrastructure

Don's Share Market maintains a full suite of compliance pages as required by SEBI and AMFI — all available on our website:

⚠️

Disclaimer

http://localhost/donsharemarket/disclaimer
💰

Commission Disclosure

http://localhost/donsharemarket/commission-disclosure
📣

Investor Grievance Redressal

http://localhost/donsharemarket/investor-grievance-redressal
🔒

Privacy Policy

http://localhost/donsharemarket/privacy-policy
📜

Terms & Conditions

http://localhost/donsharemarket/terms-and-conditions
🎯

Fund Selection Policy

http://localhost/donsharemarket/fund-selection-policy
⚖️

Rights & Obligations

http://localhost/donsharemarket/rights-obligations
🔗

Important Links

http://localhost/donsharemarket/important-links
📄

SID / SAI / KIM

http://localhost/donsharemarket/sid-sai-kim
🏛️

AMFI Code of Conduct

http://localhost/donsharemarket/amfi-code-of-conduct
🏢

Registrations & Licences

http://localhost/donsharemarket/registrations
🤝

Our Empanelments

http://localhost/donsharemarket/empanelment
Contact for Charter-Related QueriesFor any queries about this Investor Charter, your rights as an investor, or to request any compliance document, contact our GRO: Mr. Dilip Kumar | dilipwealthmagic@gmail.com | 9810198538 | http://localhost/donsharemarket/investor-grievance-redressal
Effective: August 2026 | Last Updated: August 2026 | Don's Share Market | 13895 | http://localhost/donsharemarket | Per SEBI Circular SEBI/HO/OIAE/IGRD/CIR/P/2021/583